Privacy Policy For Daily Bowl ( Daily Bowl )
About Us
Nourishing Surat, Naturally:
Daily Bowl is Surat's premier vegan restaurant, offering a vibrant menu and a welcoming casual dine-in space. We're passionate about delicious, plant-based food that nourishes your body and delights your senses. Beyond our restaurant, we make healthy living easy with our convenient subscription services, delivering high-protein meals, fresh vegan milk, and crisp salads directly to you. Experience wholesome goodness, effortlessly integrated into your daily life.
Visit us or subscribe today and taste the difference!
Refunds/Cancellations Policy
This Refund & Cancellation Policy outlines the terms and conditions regarding cancellations, skips, pauses, and refunds for your vegan food and milk subscriptions offered through the Daily Bowl App.
Cancellations:
● Customers can request to cancel individual deliveries.
● The cut-off times for canceling deliveries are as follows:
- Lunch (11:00 AM - 1:00 PM delivery slot): Cancellation requests must be made through the App by 11:00 PM on the day prior to the scheduled delivery.
- Dinner (5:00 PM - 7:00 PM delivery slot): Cancellation requests must be made through the App by 11:00 AM on the same day of the scheduled delivery.
● If a cancellation request is received after the respective cut-off time, the order for that delivery will be processed, and no refund or credit will be provided for the canceled meal/milk.
● Cancellation of Entire Subscription: Customers can cancel their entire subscription at any time. However, no refunds will be provided for any remaining undelivered meals/milk if the subscription is canceled in the middle of a billing cycle. The cancellation will be effective from the end of the current billing cycle.
Skips:
● Customers have the option to skip a scheduled delivery.
● To skip a delivery, users must do so through the App before the daily cut-off time of 11:00 PM or 11:00 AM for that specific delivery slot.
● If a skip request is received after the 11:00 PM or 11:00 AM cut-off, the meal/milk for that day will be delivered as scheduled, and no refund or credit will be provided for the skipped meal.
● Skipped deliveries will not be compensated with extra deliveries at the end of the subscription period.
Pauses:
● Customers can pause their subscription for a specified period.
● To pause a subscription, users must do so through the App before the daily cut-off time of 11:00 PM or 11:00 AM for the first day of the intended pause period.
● The minimum and maximum duration for a pause may be specified within the App.
● Subscription Validity: If a subscription is paused for an extended period, it will automatically expire and cannot be reactivated. The maximum pause duration before automatic expiry is 15 days. We will notify you via email, reminders notifications, push notifications, before your paused subscription is set to expire.
● Upon resuming a paused subscription before expiry, the remaining validity of the subscription will be available.
Refunds for Other Issues:
● In the event of a significant issue with the delivered food or milk (e.g., spoilage upon arrival, incorrect order), customers must notify us within 3 hours of the delivery with photographic evidence.
● We will review such cases on a case-by-case basis and may offer a partial or full refund or a credit for a future order, at our sole discretion.
● Refunds will not be provided for reasons of personal taste or preference, as we have a fixed menu communicated in advance.
Fixed Menu and Replacements:
● Our food subscriptions operate on a fixed menu of 15 dishes that repeats twice a month.
● Each day has a pre-determined dish for each food subscription type.
● If a customer chooses not to consume the scheduled dish for a particular day, they have the option to skip that meal through the App before the cut-off time.
● We do not offer any food replacements or substitutions for the scheduled daily menu.
Changes to this Policy:
We may update this Refund & Cancellation Policy from time to time. We will notify you of any material changes by posting the new policy on our App or by other means. Your continued use of the App after the effective date of the revised policy constitutes your acceptance of the changes.
Contact Us:
If you have any questions or concerns about this Refund & Cancellation Policy, please contact us at:
Rebuilding Vegan buffet LLP
2-3, Dimpal Rowhouse, Near Gymkhana, Piplod,Surat
8866006898
Shipping Policy
This Shipping Policy outlines the terms and conditions for the delivery of your vegan food and milk subscriptions ordered through the Daily Bowl App.
Delivery Schedule:
● We offer delivery services from Monday to Friday.
● We do not provide subscription deliveries on Saturdays, Sundays and designated festival days. The list of festival days will be communicated within the App or through other communication channels.
Delivery Timeslots:
● We offer the following delivery timeslots:
○ Lunch: 11:00 AM to 1:00 PM
○ Dinner: 5:00 PM to 7:00 PM
● Customers can select their preferred delivery timeslot during the subscription setup process. While we strive to deliver within the chosen timeslot, unforeseen circumstances such as traffic, weather conditions, or logistical issues may cause slight delays.
Delivery Area:
● Our delivery services are currently limited to Surat, Gujarat. Please check the App to confirm if your location is within our serviceable area before placing a subscription. We may expand our delivery area in the future.
Delivery Process:
● We will make reasonable efforts to deliver your subscription within the selected timeslot on the scheduled delivery days.
● You are responsible for ensuring that someone is available at the designated delivery address to receive the order during the chosen timeslot.
● In the event that no one is available to receive the delivery, our delivery personnel will attempt to contact you, leave the order at a secure location if possible, return the order.
● If a delivery attempt is unsuccessful due to the customer's unavailability or incorrect address, a re-delivery may be attempted at our discretion and may be subject to an additional delivery fee.
● We are not responsible for any spoilage or damage to the food or milk if the delivery is delayed due to the customer's unavailability to receive the order within a reasonable timeframe after our delivery personnel's arrival.
Changes to Delivery Schedule or Address:
● Customers can request changes to their delivery address through the App before the daily cut-off time of 11:00 PM for the next delivery day. Changes requested after this time will be effective for subsequent deliveries.
● Requests to change the delivery timeslot may be accommodated based on logistical feasibility and must be made through the App or by contacting our team at least 24 hours before the scheduled delivery.
Packaging:
● We will ensure that your food and milk are packaged appropriately to maintain quality and hygiene during transit.
Contact Us:
If you have any questions or concerns about our Shipping Policy or your delivery, please contact us at:
Rebuilding Vegan buffet LLP
2-3, Dimpal Rowhouse, Near Gymkhana, Piplod,Surat
8866006898
Terms and Conditions
These Terms and Conditions ("Terms") govern your access to and use of the Daily Bowl subscription application (the "daily bowl app") and the subscription services provided by rebuilding Vegan buffet LLP ("we," "us," or "our"). By accessing or using the App or subscribing to our services, you agree to be bound by these Terms.
1. Account Registration:
● To access and use certain features of the App and subscribe to our services, you may be required to create an account.
● You are responsible for providing accurate, current, and complete information during the registration process and for keeping your account information up-to-date.
● You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized access to or use of your account.
2. Subscription Services:
● We offer various vegan food and milk subscription plans as described within the App, including High Protein Meal Subscription, Salad & Warm Salad Subscription, Almond Chocolate Milk Subscription, Hazelnut Chocolate Milk Subscription, Indian Meals Subscription, and Jain Meals Subscription.
● Subscription plans are available for durations of 5 days, 15 days, and 30 days.
● By subscribing to a plan, you agree to receive deliveries according to the chosen plan and our delivery schedule (Monday to Saturday, excluding Sundays and festival days).
● Delivery times are within the specified timeslots (11:00 AM - 1:00 PM for lunch, 5:00 PM - 7:00 PM for dinner). We will make reasonable efforts to deliver within your chosen timeslot, but delays may occur.
3. Orders, Cancellations, Skips, and Pauses:
● All subscriptions are recurring based on the chosen plan duration.
● You can manage your subscription through the App, including cancellations, skips, and pauses, subject to the terms outlined in our Refund & Cancellation Policy.
● The daily cut-off time for making changes (cancellations, skips, pauses) for the next delivery day is 11:00 PM and 11:00AM for same delivery day. Requests made after this time will be effective for subsequent deliveries.
● Subscriptions may automatically expire if paused for an extended period as specified in our Refund & Cancellation Policy.
4. Fixed Menu and Replacements:
● Our food subscriptions operate on a fixed menu of 15 dishes that repeats twice a month.
● Each day has a pre-determined dish for each food subscription type.
● Customers have the option to skip a meal if they do not wish to consume the scheduled dish.
● We do not offer any food replacements or substitutions for the scheduled daily menu.
5. Pricing and Payment:
● The prices for our subscription plans are as displayed on the App and are subject to change without notice.
● Payment for subscriptions will be processed automatically based on your chosen billing cycle using the payment method you provide.
● You agree to provide valid and up-to-date payment information.
● If a payment fails, we may suspend or terminate your subscription.
6. Intellectual Property:
● The App and its content, including but not limited to text, graphics, logos, images, and software, are the property of rebuilding vegan buffet LLP or its licensors and are protected by copyright, trademark, and other intellectual property laws.
● You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the App for your personal, non-commercial use in accordance with these Terms.
● You may not reproduce, modify, distribute, display, perform, or create derivative works of any part of the App or its content without our prior written consent.
7. User Conduct:
● You agree to use the App and our services in a lawful and respectful manner.
● You agree not to:
○ Use the App for any illegal or unauthorized purpose.
○ Interfere with or disrupt the operation of the App or our services.
○ Attempt to gain unauthorized access to any part of the App or our systems.
○ Transmit any viruses, malware, or other harmful code.
○ Engage in any conduct that could damage our reputation or business.
8. Disclaimer of Warranties:
● The App and our services are provided on an "as is" and "as available" basis without any warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
● We do not warrant that the App will be error-free, uninterrupted, or secure, or that the food and milk delivered will always meet your expectations.
9. Limitation of Liability:
● To the maximum extent permitted by applicable law, Rebuilding Vegan buffet LLP shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including, without limitation, damages for loss of profits, data, use, goodwill, or other intangible losses) arising out of or relating to your use of the App or our services, even if we have been advised of the possibility of such damages.
● Our total liability to you for any claim arising out of or relating to these Terms or your use of the App or our services shall not exceed the total amount paid by you for the subscription services in the time period, e.g., one month preceding the event giving rise to the liability.
10. Indemnification:
● You agree to indemnify, defend, and hold harmless rebuilding Vegan Buffet LLP and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your breach of these Terms or your use of the App or our services.
11. Governing Law and Dispute Resolution:
● These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
● Any dispute arising out of or relating to these Terms or your use of the App or our services shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat, India.
12. Termination:
● We may terminate or suspend your account and access to the App and our services at any time, with or without cause and without prior notice.
● You may terminate your subscription in accordance with our Refund & Cancellation Policy.
● Upon termination, your right to use the App and our services will immediately cease.
13. Changes to these Terms:
● We may update these Terms from time to time. We will notify you of any material changes by posting the new Terms on our App or by other means. Your continued use of the App or our services after the effective date of the revised Terms constitutes your acceptance of the changes.
Privacy Policy
This Privacy Policy describes how Rebuilding Vegan buffet LLP ("we," "us," or "our") collects, uses, and shares your personal information when you use our subscription application (the “Daily Bowl").
Information We Collect:
We collect the following types of personal information:
● Account Information: When you create an account, we collect your name, email address, phone number, delivery address, and payment information.
● Subscription Information: We collect information about the subscriptions you choose, the plan duration, and your delivery preferences (timeslot).
● Order History: We collect information about your past orders, including the dates, times, and items ordered.
● Usage Information: We may collect information about how you use the App, such as the pages you visit, the features you use, and the dates and times of your access.
● Device Information: We may collect information about your device, including the device type, operating system, and unique device identifiers.
● Communication Data: We may collect information when you contact us for support or inquiries.
How We Use Your Information:
We use your personal information for the following purposes:
● To Provide and Manage Subscriptions: To process your orders, manage your subscriptions, schedule deliveries, and provide the services you requested.
● To Communicate with You: To send you order confirmations, delivery updates, important notifications about your account or our services, and respond to your inquiries.
● To Personalize Your Experience: To understand your preferences and offer you relevant information or promotions (where applicable and with your consent if required by law).
● To Improve Our Services: To analyze App usage, troubleshoot issues, and improve the functionality and user experience of our App.
● To Process Payments: To securely process your subscription payments.
● For Legal and Security Purposes: To comply with applicable laws, regulations, legal processes, and to protect the security and integrity of our App and our business.
Sharing Your Information:
We may share your personal information with the following categories of recipients:
● Service Providers: We may share your information with third-party service providers who assist us with payment processing, delivery services, data analytics, customer support, and other essential functions. These providers are contractually obligated to protect your information.
● Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
● Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you if such a transfer occurs and your information becomes subject to a different privacy policy.
Data Security:
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, secure servers, access controls]. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights:
You may have certain rights regarding your personal information under applicable law, which may include the right to:
● Access: Request access to the personal information we hold about you.
● Correction: Request that we correct any inaccurate or incomplete personal information.
● Deletion: Request that we delete your personal information (subject to certain exceptions).
● Objection: Object to the processing of your personal information in certain circumstances.
● Restriction of Processing: Request that we restrict the processing of your personal information.
To exercise these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.
Data Retention:
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Children's Privacy:
Our App is not intended for children under the age of 18 years old. We do not knowingly collect personal information from children. If you believe that we have collected personal information from a child, please contact us immediately, and we will take steps to delete it.
Changes to this Privacy Policy:
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our App or by other means. Your continued use of the App after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
Contact Us:
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Rebuilding Vegan Buffet LLP
2-3, Dimpal Rowhouse, Near Gymkhana, Piplod, Surat
Dailybowl.inc@gmail.com
8866006898