About Us
What we do?
Green Soul Kitchens proudly has a decade of experience in Food Industry with a Desire & Drive for excellence in rising slowly with massive Client-ale. We have a state of art Kitchen which caters to a wide range of customers. We provide online tiffin service in different areas such as Kothrud, Aundh, Baner, Bavdhan, Karve Nagar, Warje, Balewadi, Deccan, Swargate, Senapati Bapat Road, Model Colony, Shivaji Nagar, Jangali Maharaj Road, Law College Road, Paud Road, All Peth Areas Etc.
Our ace Chef with a robust experience & best Culinary Qualification in providing meals to match the taste buds healthily without burning a hole in the pocket.
We cater not only Homes & Offices but also variety of Occasions with our Multi-cuisines options to choose from which help us serve you better.
Our Mission
Our Mission is to build a strong trustworthy foothold in delivering the Warmth & Care in form of Nutritious Food that will meet the needs of all over Valuable Customers & Potential Customers in region of our Delivery Network.
Our Vision
Our Vision is to not only be amongst the Topmost leading Home, Office and Industrial Catering Service Company but also the most Trusted one’s providing a Memorable Experience.
Refund / Cancellation Policy
Users can cancel their order by logging into their account and cancelling the order for next day before the CUT-OFF time mentioned. Cancellation not possible after the cut-off time has passed. If the order is successfully cancelled as per the terms, the amount is refunded into the user’s wallet for use on next order.
As Green Soul Kitchens will not provide any kind of Refund to the Users in any case from User wallet to User. We do not hold any Direct refund policy in whatsoever case to User.
Shipping Policy
Green Souls Kitchens is the operator of www.greensoulkitchens.in by placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Delivery Terms
3.1 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.2 Change of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
3.3 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
5. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
6. Customer service
For all customer service enquiries, please submit an enquiry at www.greensoulkitchens.in
Terms & Conditions
Lunch-Meal Order Time: Same day before by 10 am
Lunch-Meals will be delivered between 11.30am to 1.30pm
Monday to Sunday.. If we are closed on any other day / Public Holiday, its all be updated on website/informed in advance.
For Party Orders, Snack Box Orders, Corporate Orders and Bulk Order, please call us at 7507043043 at-least 2 days in advance.
If in doubt, please confirm availability of delivery service in your area before making payment. Call us at 7507043043.
Free delivery in limited areas only. Extra delivery charge outside area limit.
Items, Meal Combos, Delivery Charge, Service Terms and Prices are subject to change. Changes shall be updated on our website from time-to-time.
In case of unavailability of service, any dispute, etc. Green Soul Kitchens reserves the right to discontinue the meal service of any customer. We shall communicate to the customer about the same.
Lunch-meals will be delivered by Green Soul Kitchens or any other concierge services. Necessary arrangements for collection of lunch-meal have to be made by the customer at the delivery point. At many places, the delivery boys are not allowed to enter the premises.
Refund and Cancellation Policy
Users can cancel their order by logging into their account and cancelling the order for next day before the CUT-OFF time mentioned. Cancellation not possible after the cut-off time has passed. If the order is successfully cancelled as per the terms, the amount is refunded into the user’s wallet for use on next order.
As Green Soul Kitchens will not provide any kind of Refund to the Users in any case from User wallet to User. We do not hold any Direct refund policy in whatsoever case to User.
Issues/ Problems?
We take extreme care to full fill your order successfully. However in case of non-delivery or wrong delivery due to uncontrollable circumstances, we shall refund the amount in wallet. In case of any issues/complaints, please write to us at: greensoulkitchenspune@gmail.com contact us at+91-7507043043.
Payment
Online: Credit Card / Debit Card / Net Banking / Paytm
Offline: Cash on delivery (subject to order confirmation and approval)
You can either checkout as a guest user (or) you can create an account, load money in your wallet from which money is deducted every-time the meal is ordered / delivered.
Cancellation Policy & Process
Users can cancel their next order by logging into their account. Cancel the next order for the next date before the CUT-OFF time mentioned. Cancellation not possible after the cut-off time has passed. For Pre-Paid orders, if an order is successfully cancelled as per the terms, the amount is refunded into the user’s wallet for use on next order.
Privacy Policy
At Green Soul Kitchens we do not sell your private information to any third party. This includes your banking info, email address and any other bank related details.
Only we have access to the basic communication information which you enter on our site and which we use for order management and promotional purposes such as offering discounts and updates.
Your banking info is never stored in our database at any time