Refund / Cancellation Policy
We extremely apologise to hear the inconvenience you faced, and shall work on ensuring it doesn’t happen again. However, refunds are only possible for the special cases stated below:
1. Refund for subscription to Kyte Milk is only permitted in exceptional cases after deducting the amount for the product supplied, not returned or damaged doorstep insulated bag if not paid for separately or damaged. If the subscriber not need the product subscribed for then he/ she is allowed to purchase other Kyte Milk dairy products for the amount.
2. There are certain areas that Kyte Milk does not deliver as yet. Kyte Milk advises you to kindly confirm with Customer Care at 7977192562 / 9820890244 or drop a what’s app message at 7977192562 if delivery is feasible in your area or not before making a payment. In case you have already made a payment and the address you wish the delivery is not covered by Kyte Milk then kindly request a refund and the same would be processed.
3. The best effort is made to ensure that the product listed on website or offered by Customer Care is not feasible due to shortage then your request for the refund will be actioned.
4. Kyte Milk advises that you should confirm with Customer Care on the exact payment to be made before making a cheque or an online payment. Excess payment if collected can be adjusted against extra products or your request for a refund would be actioned.
5. In a rare case should you receive a product with defective packaging, please email or what’s app a picture of the same immediately on receiving the product to kytemilk@gmail.com or 7977192562 and Kyte Milk on confirming with you will replace the product or take your request for refund.
6. Refund would be in the name of the customer by crossed cheque only and may take up to 15 working days to be actioned.
7. Orders can be altered only till 1pm.
8. Delivery timings are fixed for morning 5.30 to 7.30am. If any order requested at an urgency out of the delivery timing will be charged separately.
9. After the milk is delivered to your doorstep, responsibility of the milk then becomes of the receiver, any damaged pouch or spoilt milk is not our responsibility.
10. At times of bad whether or traffic or accidents there can be a delay in the delivery of milk.
11. Once the subscription amount is paid it cannot be refunded.
12. Kyte Milk has full authority to customise/ change discounts as per their will or whenever it is needed.
Shipping Policy
Kyte Milk thanks you for choosing us with your daily drink. Please note the delivery policy stated here
1. Kyte Milk is a customer focused organisation and will always make a best effort for the delivery to be made within the requested / prescribed time frame.
2. Kyte Milk may not be able to make deliveries to certain areas. You are advised to contact Customer Care at 79-77192562 to ascertain if delivery is possible to the address requested.
3. Kyte Milk may choose to make the delivery by a company personnel or by a third party like a courier.
4. In a rare case and due to unavoidable circumstances, delivery may get delayed.
5. Kyte Milk will make the best effort to deliver good product. In a rare case of receiving a product in damaged packaging, request not to accept/email/call customer care at the earliest.
Terms & Conditions
The cut-off time to place/cancel/modify 12 midnight. Kyte Milk reserves the right to cancel/modify the orders. However, we will try to inform you in advance about the same.
Kyte Milk reserves the right to discontinue the service of any customer.
We may cancel an order if the product is not available for reasons that are not within our control. We will notify you if this is the case and return any payment that you have made.
Any order that you place with us is subject to product availability, delivery capacity, and acceptance by us. When you place your order online, we will send you an auto-generated confirmation mail about the same. You must inform us immediately if any details are incorrect. If the product for which you placed the order is not available or if we are not able to your order delivered to your location, we will inform you through a phone call or SMS.
You must ensure that at the time of delivery of your order adequate arrangements, including access where necessary, are in place for the timely delivery of your order.
Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative address.
If you fail to accept your order when it is out for delivery, or if we are unable to deliver at the stated time due to your failure to provide appropriate instructions or authorizations, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass on to you.
Kyte Milk will try our best to deliver the product to you at the place of delivery as requested by you in your order within the time confirmed. We will inform you if we are unable to meet the estimated delivery time.
Subscription plans have to be used during the period of validity. In case of the user does not avail of the delivery during the specified period, the delivery will lapse? Refund or extension of lapsed plans will not be possible. This is applicable to all subscriptions offered under Plans by [Client Name]
Kyte Milk shall not be liable to you for any losses, liabilities, costs, damages, charges, or expenses arising out of late delivery.
We do not accept any liability for any delays, failures, errors, or loss of transmitted information, viruses, or other contamination or destructive properties transmitted to you or your computer system via our Website.
Privacy Policy
This privacy policy describes how Kytemilk.com uses and protects any information that you give Kytemilk.com when you use this website.
Kytemilk.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Kytemilk.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
This policy is effective from 20th November 2018
What we collect: We may collect the following information: name and contact information, including email address demographic information, such as postcode, preferences and interests, other information relevant to customer surveys and/or offers.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, particularly for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting, using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookies
We use technologies, such as cookies (https://www.aboutcookies.org), to customise content and advertising, to provide social media features and to analyse traffic to the site. We may also share information about your use of our site with our trusted social media, advertising and analytics partners.
Facebook.com
Analytics.google.com
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, you will always be given the opportunity to unsubscribe or be removed from any mailings or marketing. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at
akshitjhaveri11@gmail.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to:
akshitjhaveri11@gmail.com
If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible at the above address.
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