Privacy Policy For Moovana ( Moovana )
- Call our customer care department.
- Email our customer care department.
- Update necessary information in your account on the APP.
About Us
Moovana” is the brand name representing “Masani A2 Milk and Manure Private Limited.” Our primary motivation is to deliver the highest quality dairy products to consumers, and in pursuit of this goal, we are wholeheartedly dedicated. We take pride in being one of India’s leading, technologically advanced Gaushalas, continually striving to enhance our operations
Refunds/Cancellations Policy
Our milk has no preservatives or additives. Maintaining optimum temperature, hence, is key to keeping the milk fresh and fit to be consumed. However if the cold chain inadvertently breaks at our end, causing the milk to sour on the day of delivery, you can request a refund for the said lot. Refund is initiated once we collect the soured milk bottles from you.
Refunds are being processed within 21 days period.
Incorrect Delivery
A delivery will be considered incorrect at our end if you intimated us in advance. If you receive a delivery despite this, you are eligible for a refund. Refusing delivery without prior information does not qualify for refund. The following are the only admissible ways of prior intimation
Please note, informing the delivery boy is not admissible as formal intimation of order. The customer care department is the only authorized channel for this.
Missed Delivery
If, on any given day, your milk delivery has been missed, please inform us before 11am on the same day so that we can resolve it immediately and ensure smooth delivery of your favourite Desi Cow A2 milk.+
Please note that we will be unable to take into consideration any complaint after that so we urge you to let us know before 11am.
Bottle Accidental Breakage
We understand accidents can happen. Breakage of one bottle, the first and only first time it happens will incite no charge. Going further, each broken glass bottle will be charged at Rs.100. In case of glass bottles, we request you to rinse and return the bottles on every next scheduled delivery.